Returns, Refunds & Complaints Policy
Fresh Flowers Guaranteed in Chessington
At Flower Delivery Chessington, we take great pride in delivering the freshest flowers to households and businesses throughout the Chessington area. Our expert team sources, arranges, and hand-delivers every bouquet with care, so you can enjoy vibrant, long-lasting blooms every time you order. As a trusted local florist, we stand by our Fresh Flower Guarantee with every delivery.
Damaged-on-Arrival Policy
While we do all we can to ensure your flowers arrive in perfect condition, on rare occasions, blooms may be damaged during transit. If your arrangement is damaged on arrival, please contact us within 24 hours of receipt. Providing a detailed description — and if possible, a photograph — of the damage will help us resolve your issue swiftly and accurately.
Freshness Window and Our Guarantee
Your satisfaction is our priority, and that’s why every Flower Delivery Chessington bouquet is covered by a minimum 5-day freshness guarantee from the date of delivery. If your flowers do not remain fresh for at least 5 days, provided they have been cared for according to our guidelines, please notify us promptly. This guarantee is part of our ongoing commitment to quality and customer satisfaction in Chessington.
Refund and Replacement Options
If your flowers arrive damaged or you experience a quality issue within our freshness window, you have two options:
- Replacement: We will arrange a prompt replacement with a fresh bouquet of equal or greater value, delivered at a time that suits you.
- Refund: Upon reviewing your request and evidence of the issue, we can process a full or partial refund, depending on the circumstances.
Our goal is always your complete satisfaction, and we’re committed to resolving any concerns as quickly as possible.
How to Lodge a Complaint
If you are dissatisfied with any aspect of our service — from delivery experience to flower freshness — our team is here to help. Please reach out to us within 48 hours of delivery, providing your order details and a clear description of your issue. Once we receive your complaint, we will investigate and aim to respond within one business day.
Our Commitment as a Local Florist
We know how important it is to trust your local florist. Flower Delivery Chessington has built a reputation for reliability and excellence, serving our neighbours across Chessington and surrounding areas. We truly value your feedback, as it helps us continue to raise the standard of our services and delight our customers with every delivery.
Contact & Further Assistance
Should you need to discuss a return, request a refund or replacement, or make a complaint, simply contact us using the details provided on our website. Our friendly team is here to help with prompt, personal support every step of the way.
