These Terms and Conditions (the “Terms”) apply to the sale of flowers and associated products through our online platform for customers in Chessington and the surrounding areas. By placing an order for flower delivery with us, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully before placing your order.
Our Terms & Conditions apply to all customers who purchase flower delivery products or services online for addresses located within Chessington and the surrounding vicinity. For the avoidance of doubt, references to “we”, “us”, and “our” in these Terms refer to Flower Delivery Chessington, whereas references to “you” or “your” denote the customer purchasing products or services from our website.
All orders for flower delivery in Chessington and its surrounding areas are placed online via our website. The following process outlines the steps in placing your order:
We reserve the right to refuse or cancel an order at any time prior to dispatch for reasons including but not limited to product unavailability, inability to deliver to the specified address, or suspicion of fraudulent activity.
Full payment must be made online at the point of order using one of our accepted payment methods. Payments are processed securely via our payment service providers. We accept major credit and debit cards; other payment methods may also be offered on our checkout page.
Orders will only be processed when payment in full has cleared. If your payment is not authorised or cannot be processed for any reason, your order will not be completed and we will have no obligation to fulfil it.
All prices displayed on our website for online flower delivery in Chessington are in GBP (£) and are inclusive of VAT unless otherwise stated. Delivery charges, if applicable, will be clearly shown prior to placing your order.
Our flower delivery services are available throughout Chessington and selected surrounding areas. We endeavour to deliver your order on the requested date and within the specified time frames; however, all delivery dates and times are estimates and cannot be guaranteed due to factors beyond our control (such as traffic, adverse weather, or unforeseen courier disruptions).
It is your responsibility to ensure that all delivery details provided are accurate and that someone is available to accept the delivery. If no one is available at the address to receive the order, we will follow any instructions provided (such as leaving the flowers with a neighbour or in a safe place), or attempt to redeliver according to our policy. Additional redelivery charges may apply if required.
Should we be unable to deliver as scheduled due to incorrect details or recipient unavailability, we will attempt to contact you for further instructions. We shall not be liable for late, missed or failed deliveries as a result of incomplete or inaccurate delivery information.
While we endeavour to ensure all online descriptions and images of our flower arrangements are accurate, flowers are natural products and some variations in colour, size, or availability may occur. On rare occasions, we may substitute flowers of equal or greater value if specific varieties are unavailable, especially at peak times or due to supply issues. We will always seek to maintain the overall style, quality, and value of your chosen arrangement.
If a significant substitution is required, we will make reasonable efforts to contact you prior to dispatch. Where small substitutions are made, this will be at our discretion and will not entitle you to a refund or compensation unless otherwise agreed.
If you wish to amend or cancel your flower delivery order for Chessington, you must contact us as soon as possible and ideally at least 24 hours in advance of the scheduled delivery date. Due to the perishable nature of flowers and preparation times, we cannot guarantee that amendments or cancellations can be made within 24 hours of delivery, but we will use our best efforts to accommodate your request.
Where order preparation has not commenced and cancellation is possible, you will receive a full refund to your original payment method. If flowers have already been prepared or dispatched, cancellation may not be possible and a partial refund may be at our discretion.
Any amendments to delivery address, message, or recipient details must be requested promptly to guarantee changes can be implemented in time.
Due to the fresh and perishable nature of our products, returns are only accepted in rare cases where your order arrives damaged, significantly late, or is not as described. In the event of a problem with your Chessington flower delivery, you must contact us as soon as possible and within 24 hours of receipt with full details and photographic evidence where appropriate.
If we agree that your order was unsatisfactory, we may offer a replacement, refund, or partial refund at our discretion. Refunds will be made to the original method of payment and processed within a reasonable timeframe. We reserve the right to refuse refunds if flowers have been mishandled or not cared for as recommended upon delivery.
We will not be liable to you or any third party for any delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, courier disruptions, or incorrect delivery information provided by you.
Our total liability for any claim arising from your order or these Terms shall be limited to the amount paid for the relevant order. We do not accept liability for any indirect, incidental or consequential damages, including loss of profit, loss of business, or emotional distress caused by delays, non-delivery, or product issues except to the extent required by law.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter in respect of which it would be unlawful to exclude or restrict liability.
All content, images, and text presented on our website are the property of Flower Delivery Chessington or our licensors. Use of our website and services does not grant you any rights to our intellectual property except as necessary for your personal non-commercial use to browse and place orders.
Your privacy is important to us. We will process your personal data solely for fulfilling your orders and for communicating with you about your purchases. All information submitted is handled in line with applicable UK data protection laws. We will not share your details with third parties except as required for order fulfilment or by law.
We reserve the right to update or amend these Terms at any time. Any changes will be effective upon posting to our website. It is your responsibility to review the Terms each time before placing an order. Continued use of our website and services following any updates constitutes your acceptance of the revised Terms.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the use of our flower delivery services in Chessington or surrounding areas shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Requests relating to the interpretation or application of these Terms should be directed to our customer support team via the channels indicated on our website.
Note: These Terms & Conditions apply to all flower delivery customers in Chessington and the surrounding areas, including but not limited to residents, businesses, and recipients at hospitals, care homes, and other institutions. Please ensure you are fully informed of your rights and obligations by reviewing these Terms prior to making your purchase.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chessington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chessington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
